Frequently Asked Questions

What is considered a custom order?

-Any order that includes personalized items (name, company name, organization name, etc.) 

-Any order where the customer wants a specific color, style, and/or charms different from what is pictured

-Any bulk orders (5 or more items)

Do custom orders require a deposit?

Yes, a deposit is required for all custom orders.  Deposit must be received before the order can be started.

**Deposits are non-refundable once order has been started**

How can I place a custom order? 

Send a message/email or call 313-971-6006 to place a custom order.

How long does it take to receive a custom order?

7-14 days after deposit is received

What is the shipping time for available and/or featured items ordered from  the website?

Once full payment is received, and the item is completed it ships within 24-48 hours.  Shipping time varies from 4 -7 days depending on the shipping destination.

What forms of payment are accepted?

There are many options for payment:

-Credit card (Visa, Mastercard, etc.)

-Paypal

-Square (Invoice)

-CashApp

-Cash (pick-up or delivery orders only)

*****If you want to pay via  CashApp you must send a message for confirmation for total amount due before submitting payment***

***Email address is required for Square & Paypal invoice payments***